Standard Terms & Conditions
1. Installation Work:
a) All electrical installation work will comply with BS7671: 2008 current edition and any amendments in force at the time of the works.
b) All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
c) Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
d) Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
e) Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.
f) Where agreed beforehand, chases to walls, etc. will be re-filled to approx. 2mm below plaster finish depth, however final finishing of skim coat plaster and final decoration is excluded.
g) All endeavours will be made to undertake installation work to a clean standard, using dustsheets and vacuum cleaning equipment as necessary. However, during installation works requiring wall chasing, floor lifting and drilling there may be above normal levels of dust during the works, all reasonable endeavours will be taken to minimise this and also in clearing up following the works.
h) The contract outlines the expected duration of the installation work.
I) whilst undertaking the installation work at the property, the client is required to provide water and power free of charge
a) Clearing and / or moving of furniture and other items blocking access to work areas are not included.
b) Except where detailed, builders work (creating of holes larger than 50mm diameter, creating of support structures, etc. are not included, except as outlined in 1d, e and f above.
c) Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
d) Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included.
3. Extras and Variations:
a) All extras and variations must be agreed in writing prior to commencement.
a) The costs quoted assume continuous and unhindered access to the site by prior arrangement with you the client.
b) Unless stated otherwise, the costs quoted assume standard working hours between the hours of 08:30hrs – 17:00hrs Monday to Friday inclusive. Work required outside these hours may attract out of hours premium rates.
c) Any additional work not covered in our quoted costs will attract additional time charge rate of £35.00 per hour plus materials cost and VAT.
d) All figures quoted are subject to VAT at the prevailing rate.
e) All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.
5. Deviations from Building Regulations and BS7671:
a) All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a Client requires deviation from such regulations, a written instruction and record will be required, however JM Hemsworth will be under no obligation to carry out these instructions if deemed to be contrary to building or electrical regulations in force at the time.
6. Risk and Title of Goods and Property:
a) The risk in all goods supplied shall pass to the Client upon delivery.
b) All goods supplied shall remain property of JM Hemsworth until all sums due have been paid in full.
c) The client is responsible for ensuring that the property is insured for the duration of the installation work.
a) JM Hemsworth warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by JM Hemsworth, physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.
a) Unless agreed in writing payment in full must be made on completion of the specified works to JM Hemsworth.
b) Stage payments will be requested by prior arrangement where planned works take longer than 10 days. We reserve the right to request from you stage payments in the instance where works are estimated at over £1,500.00 +vat including materials.
9. Complaints Policy:
a) In the event of a dispute, mediation is to be the preferred method of resolution.
b) We always endeavour to provide the best service and products for our clients. However, on rare occasions we recognise that there may be times where our clients may not be completely satisfied.
In order to achieve full satisfaction should there be any issues with the work carried out please inspect all items of work completed as soon as practicable once the installation has been completed. Any defects in materials, products or workmanship should be notified to JM Hemsworth within 30 days of the completion of works by phone on 07813-939662, email – email@example.com or in writing to JM Hemsworth, The Laurels, Waldingfield Road, Acton, Suffolk. CO10 0AH and we will aim to respond within 10 days of receiving your complaint.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot resolve your complaint to your satisfaction you may wish to refer your complaint to them. If you do wish to do so, please contact Which? Trusted Traders in the first instance on 0333-241-3209.